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Terms of Service

Terms, Conditions & Cancellation Policy 

Welcome to Villa Sugi. By booking and staying at our property, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. 

Booking and Payments 

  • Reservation Confirmation: A reservation is confirmed upon receipt of a 50% deposit of the total rental amount. 
  • Final Payment: The remaining balance is due 7 days before the check-in date. 
  • Payment Methods: We accept bank transfer and cash.

Cancellation Policy 

We understand that plans can change, and we strive to accommodate you as best as possible. Please review our cancellation policy below: 

  • To receive a full refund, you must cancel at least 30 days before check-in. ● If you cancel between 7 and 30 days before check-in, you’ll be refunded 50% for all nights. 
  • If you cancel less than 7 days before check-in, you’ll be charged 100% for all nights. 
  • you can also receive a full refund if you cancel within 48 hours of booking, provided the cancellation occurs at least 7 days before check-in. 
  • For cancellations enquiries, Contact bookings@villasugi.com or call +62 812 11489565

Check-In and Check-Out 

  • Check In: Guests should respect Villa Sugi’s check-in window and should not check in before or after the designated window without prior approval from Villa Sugi Management.
  • Check Out: Guests should complete checkout, including key return, by the designated checkout time indicated on the villa reservation, and should not leave belongings at the listing past the designated checkout time for storage or later pickup without prior approval from villa management.

Occupancy 

  • Maximum Occupancy: The villa accommodates up to 16 guests. ● Registered Guests: Only the individuals listed in the booking are permitted to stay overnight. 

Guests should respect the approved number of guests and should ask the villa management if they’re unsure about the rules for visitors. Disruptive gatherings are always prohibited. 

House Rules 

  • Smoking: Guests should not smoke inside a listing unless they are allowed to do so by villa management. Drugs are strictly prohibited.
  • Pets: Pets are not allowed 

Approvals for pets: Guests should not bring any pets inside Villa Sugi. Note that service animals are not considered pets. 

  • Noise: Guests should respect designated quiet hours between 10pm – 8am and should not disturb the surrounding community with a disruptive level of noise (loud music, shouting, slamming doors, etc.).
  • Cleanliness: Guests should not leave the listing in a state that requires excessive or deep cleaning (moldy dishes, soiled carpets, stains from pets, etc.). Cleaning fees set by Villa Sugi are only meant to cover the cost of standard cleaning between reservations (laundry, vacuuming, etc.).
  • Litter: Guests should put their trash in designated trash receptacles and be mindful of excessive amounts of trash.

Use of Property 

  • The property is to be used solely for residential purposes. Parties, events, or commercial activities are not permitted without prior consent. 

Commercial film and photography: Guests should not participate in film or photography that is intended for commercial use or profit, without documented permission from villa management. 

Maintenance and Damages 

  • Where guests cause damage that is beyond normal wear and tear, we expect guests to inform villa management of the damage as soon as possible and work with the Host to find a reasonable solution. Guests are expected to pay reasonable requests for reimbursement if they’re responsible for damage, missing items, or unexpected cleaning costs.

Liability 

  • Villa Sugi is not responsible for any accidents, injuries, or illnesses that occur on the premises. 
  • We are not responsible for the loss of personal belongings or valuables of the guests. 

Safety is paramount, we have a strict no jumping o the balcony or balustrading under any circumstances. Doing so will result in all guests being removed immediately and no refund for the reservation will be made. 

Reporting a violation 

  • We are committed to enforcing these Terms & Conditions. Actions we take may include providing information to guests about the policy and issuing warnings. When repeated or severe violations of these ground rules are reported, guests may also be suspended or removed from Villa without refund if compliance is not adhered to.

Governing Law 

  • These terms and conditions are governed by the laws of Indonesia.

Contact Information 

For any questions or concerns, please contact us at: 

  • Email: bookings@villasugi.com 
  • Phone: +62 812 11489565 

Gg. XV, Kerobokan Kelod, Kec. Kuta Utara,
Kabupaten Badung,
Bali 80361, Indonesia

Communicate promptly with villa management if any issues arise. 

In addition to the above Terms & Conditions, good communication between Villa Sugi and guests is important for successful stays. When guests are able to (not out of cell phone range, etc.), Villa Sugi encourages guests to be responsive when villa management reaches out to resolve an issue. 

If any incidents occur, Please report incidents to villa management immediately.